Returns and Exchanges

 

We stand behind everything we supply and are committed to providing excellent service. So if you experience any issues with quality of performance, we'll make it right.

We'll exchange or refund all items which:

Are returned to us within 28 days of receipt. After 28 days, you will no longer be able to return or exchange your order.

Are returned in perfect condition, with their original packaging, with the labels attached and unlaundered.

Your statutory rights are not affected.

How to Return-By postage only

  • Your delivery will contain an invoice and a returns/exchanges card with information on how to return or exchange your item (s), letting us know which action you would like us to take, eg. exchange or refund. This will help us to ensure we process your return quickly and efficiently.
  • When returning your item, remember to include the Returns & exchanges form-make sure this form is completed fully.
  • For UK orders, we cover the cost of the exchange item being sent to you, the customer covers the cost of returning the original.
  • For non-UK orders the customer covers the cost of the return and if an exchange needs to be sent.
  • Returns postage is the responsibility of the customer and we suggest using a tracked mail service as we cannot accept liability for any missing items.
  • To avoid damage in transit, please pack items to be returned in the original product packaging and similar outer packaging as that in which you received the goods.
  • If you have any enquiries about returning your item(s), please feel free to email us at: info@bog-dog.co.uk
  • We'll turn around your exchange as quickly as we can and subject to stock availability, aim to dispatch your replacements within 48 hours of receiving your return.

Bear in mind that there may be slight delays during busy periods.

Refunds

  • We'll refund your item via your original payment method.
  • We try our best to process all refunds within 48 hours of receipt, however during busy periods allow 7 working days for your refund.
  • (Terms and Conditions apply. Any refunds will be made after goods have been received and inspected. Proof of postage required. )
  • In line with legislation we have the right to deduct monies from refunds if the goods show signs of unreasonable use leading to diminished value.

Faulty Items

If you find a fault with your item, Please contact our friendly customer service team on: info@bog-dog.co.uk who can help and advise the best way to deal with it.

Faulty items should be returned must be in a clean and dry condition. Any items which are not in a clean, dry and hygienic condition will be returned to the customer.

Please enclose all your details and a covering note explaining the fault and any other useful details.

We'll try to get back to you within 48 hours of receipt of your parcel, although during busy periods this may take slightly longer.

Where a fault is found, we'll refund your reasonable return postage costs up to £4.99. Please use a tracked mail service as we cannot accept liability for any missing items.

Occasionally, if we're struggling to locate a fault, we may request a second opinion from the product manufacturer.

Your statutory rights are not affected.