Returns

We stand behind everything we supply and are committed to providing excellent service. So if you experience any issues with quality of performance, we'll make it right.

We'll accept returns which:

Are returned to us within 14 days of receipt. After 14 days, you will no longer be able to return your order.

Are returned in perfect condition, with their original packaging, with the labels attached and unlaundered.

Your statutory rights are not affected.

How to Return

Please head to 'My Account' and click 'return'. Please follow the instructions from there.

Please be advised that you will be required to pay the return postage for the goods. Original postage costs will not be refunded.

If you choose to return your goods using normal, tracked delivery, then please ensure you get proof of postage. We cannot be held responsible if the goods go missing on its return.

 

Bog Dog Running Returns

Unit 41 Gwash Way, Ryhall Road Industrial Estate

Stamford, Lincolnshire

PE9 1XP

 

Bear in mind that there may be slight delays during busy periods.

 

No Exchange Service

Due to the nature of fast moving product and stock availability, we are unable to offer an exchange service. If you would like to replace your item with another, we recommend you place a new order to ensure stock is allocated for you. This will also allow us to provide a quicker delivery service so you receive your replacement item sooner.

Refunds

  • We'll refund your item via your original payment method.
  • We try our best to process all refunds within 48 hours of receipt, however during busy periods allow 7 working days for your refund.
  • (Terms and Conditions apply. Any refunds will be made after goods have been received and inspected. Proof of postage required. )
  • In line with legislation we have the right to deduct monies from refunds if the goods show signs of unreasonable use leading to diminished value.

Faulty Items

If you find a fault with your item, Please contact our friendly customer service team on: hello@bogdogrunning.co.uk who can help and advise the best way to deal with it.

Faulty items should be returned must be in a clean and dry condition. Any items which are not in a clean, dry and hygienic condition will be returned to the customer.

Please enclose all your details and a covering note explaining the fault and any other useful details.

We'll try to get back to you within 48 hours of receipt of your parcel, although during busy periods this may take slightly longer.

Occasionally, if we're struggling to locate a fault, we may request a second opinion from the product manufacturer.

Your statutory rights are not affected.